Bringing the in-store experience online!

The ecommerce digital space is booming with 23% additional new digital consumers migrating to this channel. The situation is further accelerated by the pandemic, which has changed the retail landscape in a big way and the new norm will see roughly about 23 to 28% of total sales in the future happening over the digital channel. The retail companies are in a constant quest to improve the in-person customer experience and to get the right products to customers. Hence, strategizing and integrating retailers’ digital channel objectives to supplement their overall business objectives are highly critical. Unlike in the past, having just a dot com site shouldn’t be the strategy; it should revolve around achieving ubiquitous commerce, unified product visibility across channels, new ways to acquire consumers and most importantly, retaining consumers in this highly disloyal digital space.

What makes this a must-have solution?

Virtual Eye is a video consultation platform that enables retail companies to connect with customers remotely via video based solution. Built after in-depth research, it provides all the essential features required for your businesses. A standalone application, Virtualeye takes care of the end to end consultation process starting with customer booking, calendar, a reminder on an appointment, schedule management to provide a video platform with integrated features. Consultants can add the product images and creative content videos to the platform which can be used to provide product demos and facilitate the customers to purchase the products instantly.

A customer can use this platform: -
  • To connect to a consultant/specialist to get personalized product recommendations.

  • To join the virtual events/classes or ‘live stream selling’ hosted by the retailer.

By using this video consultancy solution, you can run your business more efficiently and engagingly. Moreover, you can even customize this solution according to your requirement if you need to add some additional use-cases.

Solution Benefits of Virtualeye

  • Simple and easy integration process
  • Appointment scheduling and calendars
  • Video calls enabled from desktops, tablets and smartphones. No downloads required to join
  • Easy integration of event/appointment booking links to retailer websites
  • Secure booking process
  • Real-time content sharing
  • Records customer details and history of appointments
  • Dashboard display with consultation statistics
  • Secure and scalable infrastructure
  • Custom-branded solution

Virtualeye Highlights

Business consultants with roles and permissions - Admin and Agent

  • Log in to the Virtual Eye application
  • Manage the profiles for agents
  • Set availability time, pre-planned absences and connect to agent’s external calendars
  • Manage consultation schedules for the logged-in agents as well as the schedule of all agents for the admin
  • Maintains media library with images and youtube videos, which can be easily shared with the customer
  • Create and manage appointment types with padding time
  • Questionnaire form builder for customers based on appointment types
  • Email management with template creation (initial confirmation, reminder, cancellations rescheduling) and reminder text messages
  • Feedback form builder and response management
  • Manage customer profiles and consultation history
  • Create, manage and publish Virtual Events

Video Consultations (Individual and Events)

  • Option to preview the customer details and start the individual consultation/event
  • Facility to provide status of consultation/event with closing remarks
  • Ability to push video and image to the customer for whom the consultation is provided
  • Custom chat with product share, video and image share, link preview and text content
  • Ability to prepare basket on behalf of a customer and share basket with the customer for order placement
  • Ability to see the number of participants, switch to speaker or gallery view and send private chat to customers in an event
  • Ability to take breaks without ending the consultation
  • Ability to send follow up email with the chat transcript, recommended products and feedback link after consultation

System Features

Ability to sync the consultation schedules from the external scheduling application

Ability to capture all updates performed on a scheduled consultation

Ability to view history of updates performed on a scheduled consultation


Virtualeye Customer Experience

  • Schedule an appointment for individual consultation or register for an event
  • Receives initial confirmation and reminder emails/texts after a consultation or event is successfully booked
  • Landing Page displayed on accessing the consultation URL
  • Customers can view the information about the Agent and a countdown till the appointment/event time
  • Option to notify agents if the consultation did not start on time
  • Join consultation by triggering a "Start Consulting" button
  • Chat notification with messages or image/video links sent by the agent
  • Ability to view the images, videos or demos pushed by the agent on the customer screen
  • Ability to view the product basket shared by the agent and add products to the bag
  • Ability to switch to speaker or gallery view during an event
  • Provision for customer to rate and comment on a consultation once it is completed

Futuristic Features

  • Deliver the consulting experience via Video Consulting utility mobile app
  • Facility to use On-demand consultation option during online shopping
How Can We
Get in touch and let us know how we can help.