The Best Performing Digital Grocers, US 2019 – Litmus7’s research says Amazon narrowly beats Walmart, Kroger close behind

The latest Retail Hive report is on the US online grocery market, and compares the digital performance of leading grocers. This report highlights the business challenges impeding digital adoption, looming uncertainties, and recent developments in the grocery segment – all leading to fierce competition.

San Francisco, CA – September 14, 2019

Litmus7 Systems Consulting, a 100% retail-focused technology service provider, has launched a new Retail Hive benchmark report on the US online grocery market.

This particular edition of the Retail Hive series of benchmarking reports evaluates, ranks, and compares the 12 leading ‘grocery’ retailers in the US including Albertsons, ALDI, Amazon, FreshDirect, H-E-B, Kroger, Peapod, Publix, ShopRite, Target, Walmart, and Wegmans. The report sheds light on the current state of the industry, vectors of change, retailers’ positioning on the matrix relative to each other, and an in-depth analysis of each retailer’s digital performance.

“This report demonstrates our decade-long experience working with top grocers – solving digital challenges through custom-built, business-oriented, and technology-rich solutions,” said Venu Gopalakrishnan, Global CEO and Founder, Litmus7.

The one-of-a-kind evaluation encompasses digital presence (SEO, SEM, display/retargeting, and email marketing effectiveness) and quality of experience (does the feature set conform to established norms of user experience?). Grocers will find a wealth of data points and associated analyses that can potentially shape their digital marketing strategy and product roadmap.

This report positions retailers on a two-dimensional matrix. The horizontal axis evaluates the ‘quality of experience’ offered by retailers based on their web/mobile site user experience, site engagement, and app engagement metrics. The vertical axis evaluates the ‘digital presence’ of retailers based on organic and paid search results, direct and referral traffic, social media effectiveness, app presence, display ad performance, and email marketing effectiveness.

“Grocers going gung-ho and investing big in the online grocery business has little to do with financial gains; rather it’s a defensive strategy, driven by the modest goal of not losing customers,” said Ashish Chaturvedi (Author), Manager, Digital Advisory Services, Litmus7.

About Litmus7

Litmus7, a 100% retail design niche company established its digital leadership with the world’s leading retailers since 2009. Predictable engineering services and solutions for the future are its core focus areas. Well recognised for its engineering excellence, having implemented large eCommerce initiatives for several top retailers. Litmus7’s deep involvement in transformations has created unique success stories, making it one of the most loved retail engineering companies. With highly skilled retail technologists and domain specialists spread across 5 global locations (US, India, UK, Canada and  UAE), Litmus7’s portfolio includes Digital Experience (UI/UX, Mobility, Augmented/Virtual Reality, Consumer Store), Store, eCommerce, Analytics, Core Retail Marketing, DevOps, Integrations and Microservices.