Digital Transformation Journey | Litmus7
CLIENT
BACKGROUND

A trailblazer in the world beauty market, prestigious retailer Sephora is reputed for its expertise, innovation and entrepreneurial spirit. The retailer has 2300+ stores worldwide and 430+ stores in the USA, generating over $5B in revenue. Sephora has registered over 12x digital channel growth in the last 5 years.

BUSINESS
CHALLENGE

In 2010, the retailer faced massive challenges in their e-commerce platform migration. Two failed attempts to go live resulted in management restructuring. The new management engaged Litmus7 to identify issues, fix performance bottlenecks, and provide a strong road map to deploy the new platform in 4 months.

LITMUS7
SOLUTION
  • Identified the core issues in architecture by working with IT & Business teams and re-engineered the system based on the baselined functional and performance requirements.
  • Litmus7 voluntarily picked 19 key features and accommodated those to boost business experience which were otherwise de-scoped in the earlier attempts of go-live.
  • Built numerous components to enhance delivering seamless business user experience and customer experience.
  • Automated build & deploy processes and implemented rigorous quality toll gates to reduce human errors.
  • Digital Commerce platform went live within 4 months and we’ve been maintaining the channels since then with frequent feature enhancements and platform updates.
UPTIME WITH NO BREAKS SINCE 2011
  • ARCHITECTING THE PERFORMANCE SCALING TO SUPPORT A YOY GROWTH OF OVER
END RESULT
  • Litmus7 was entrusted as the most valuable technology advisor for the retailer.

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