Retail Systems Engineer

Location: Cochin

Domain: eCommerce

Reports To: Manager, Retail Technology

Position Summary
The Retail Systems Engineer will be responsible for working with the Retail Engineering team to engineer, implement and support Sephora’s retail environments. The Retail Systems Engineer is expected to have strong experience with server and desktop troubleshooting in a Windows 20XX domain. Experience with point-of-sale systems in a retail environment is a plus. The Retail Systems Engineer will also provide Level 3 escalated support to the Helpdesk and Desktop teams as well as interface with multiple outsourced technology partners.


  • Ensure all system related trouble tickets are handled appropriately within SLAs
  • Create and/or maintain clear documentation regarding all components of system administration
  • Deploy packaged software using SCCM
  • Provide escalated support for the Helpdesk, Desktop, Enterprise Engineering and Network teams
  • Participate in 24x7 on-call support rotation
  • Engineer and architect solutions to automate and improve infrastructure

Skills Required:

  • Must have strong experience in the following areas: TCP/IP, DNS, DHCP, WINS, SCCM
  • Must have strong experience administering an Active Directory forest containing multiple domains
  • Experience supporting common Windows applications including, but not limited to Microsoft Office
  • Experience using an enterprise-class problem ticketing system (Service-Now preferred)
  • Experience designing and managing Active Directory group policy
  • Experience with industry-standard imaging and deployment tools such as WDS, MDT and SCCM OSD
  • Strong experience in scripting languages including Powershell and AutoIT, ability to develop ad hoc tools at scale
  • Experience maintaining a secure production environment including security standards such as PCI
  • Experience with release/build/deployment management
  • 5 + years' experience with 7x24 production operations

Skills Recommended:

  • Experience working with major POS hardware vendors such as NCR
  • Experience troubleshooting OPOS and POS peripherals


  • 5+ years supporting Windows servers and desktops in an enterprise environment
  • Professional presentation and excellent customer service skills
  • Excellent written and verbal communication skills
  • Must be results-oriented and self-motivated
  • Must be consistently punctual, dependable and possess strong interpersonal skills

About Litmus7:

To give a brief background about our company, Litmus7 is a technology consulting and implementation service provider solely dedicated to the retail industry. Litmus7 is registered in United States and India, our consultants spread across California, Kochi and Bangalore. We focus on Retail domain, specialists in e-commerce and the technologies varies from ATG, Sterling Commerce, Hybris, WebSphere Commerce Server (WCS), Webmethods to Tibco. Our clientele includes Fortune500 companies. Currently our strength is about 123 employees and looking for a figure of 1000 employees 2020. We have major expansion plans for UK and Europe by 2016 that has already kick started by opening a office in London. This year we have started our offshore support for POS, WMS and Networking for our current clients in SFO.

We are specialists in E-commerce platform implementation and upgrade using the oracle suite of products. We have done omnichannel enabled online presence in 18 weeks from scratch. Innovative methodologies that reduce costs and accelerate time to market helping clients achieve competitive advantage. We empower fortune 500 and emerging SMB retailers of the world to grow bigger. Our clients tell us that they can always count on us to deliver effectively and responsibly. We provide our employees the freedom and flexibility to innovate, think, and progress in their career and life.

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